Itez charges fees for each exchange transaction performed by the Customer, which may reach up to 8% of each transaction volume.
Itez fees charged to the Customer consist of an exchange fee and, where applicable, an additional payment processing fee, that is included in the final exchange fee charged to the Customer.
Itez fees are calculated before the exchange transaction is executed and may differ due to a combination of factors, including, but not limited to the exchange transaction size, type of funds chosen for exchange purposes, selected payment method, and market conditions.
The final exchange fee Itez charges will be shown to the Customer prior to the transaction initiation.
Itez offers various payment methods and may charge different payment processing fee rates depending on the payment method the Customer chooses. The Customer understands and agrees that the timeframe for the execution of the exchange transaction may vary depending on the chosen payment method and in some cases may take up to 4 business days in case of making a debit, credit, or prepaid card payment, or 7 business days in case of making a payment by wire transfer. The mentioned time frames depend not on Itez but on the Blockchain and external payment service providers.
In the case of choosing a debit, credit, prepaid card or Google Pay payment method, the minimum transaction amount is equal to 30 EUR (or equivalent in other currencies). The minimum transaction amount in case of selecting a payment by wire transfer may vary and will be displayed to the Customer when choosing this payment method. The maximum transaction amount is determined by the Customer’s payment method issuer.
The availability of any given payment method is not guaranteed and may vary depending on the Customer’s country of residence and other factors. The list of compatible payment methods may change at any time.
If the payment method the Customer designates is invalid, cannot be verified, or is otherwise unacceptable, or if the deposited amount of funds is insufficient to cover the exchange transaction and applicable fees calculated by Itez, the Customer’s order may be suspended or cancelled automatically.
The Customer undertakes to pay and/or reimburse Itez with the fees incurred by Itez in view of processing the Customer’s exchange transaction, including, but not limited to payment processing fee, reversed charge fee, refund fee, chargeback fee, currency exchange fee, ad hoc services fee, administrative fees, foreign currency transfers fees, credit card processing fee, oversees or correspondent bank charges, etc. The Customer will be solely responsible for any exchange fees applied to the transaction and irrevocably agrees to accept and allow Itez to deduct them from the transaction amount.