Itez charges fees for each exchange transaction performed by the
Customer, which may take up to 8% of each transaction volume.
Itez fees charged to the Customer consist of an exchange fee and,
where applicable, an additional payment processing fee, that is
included in the final exchange fee charged to the Customer.
Itez fees are calculated before the exchange transaction is executed
and may differ because of a combination of factors, including, but not
limited to the exchange transaction size, type of funds chosen for
exchange purposes, selected payment method, and market
The final exchange fee Itez charges will be shown to the Customer
prior to the transaction initiation.
Itez offers various payment methods and may charge different
payment processing fee rates depending on the payment method the
Customer chooses. The Customer understands and agrees that the
timeframe for the execution of the exchange transaction may vary
depending on the chosen payment method and in some cases may
take up to 4 business days in case of making a debit, credit, or
prepaid card payment, or 7 business days in case of making a
payment by wire transfer. The mentioned time frames depend not on
Itez but on the Blockchain and external payment service providers.
In the case of choosing a debit, credit, or prepaid card payment
method, the minimum transaction amount is equal to 30 EUR (or
equivalent in other currencies). The minimum transaction amount in
case of selecting a payment by wire transfer may vary and will be
displayed to the Customer when choosing this payment method.
If the payment method the Customer designates is invalid, cannot be
verified, or is otherwise unacceptable, or if the deposited amount of
funds is insufficient to cover the exchange transaction and applicable
fees calculated by Itez, the Customer’s order may be suspended or
The Customer undertakes to pay and/or reimburse Itez with the fees
incurred by Itez in view of processing the Customer’s exchange
transaction, including, but not limited to payment processing fee,
reversed charge fee, refund fee, chargeback fee, currency exchange
fee, ad hoc services fee, administrative fees, foreign currency
transfers fees, credit card processing fee, oversees or correspondent
bank charges, etc. The Customer will be solely responsible for any
exchange fees applied to the transaction and irrevocably agrees to
accept and allow Itez to deduct them from the transaction amount.