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Last updated on 13.05.2024


External Provider

means a third-party entity responsible for providing technological facilities, software, and services related to the Platform or involved in the Service provision.


Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons concerning the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC 

Itez, we

means the itez.com Platform operator Beamloop UAB with a registered address at J. Savickio g. 4-7, LT-01108 Vilnius, Lithuania, registration number: 306029168, registered as a Deposit Virtual Currency Wallet Operator and Virtual Currency Exchange Operator in the Republic of Lithuania.


means any Itez officer, partner, employee, contractor, subcontractor (including any lower tier subcontractor), any entity related to or associated with Itez, directly or indirectly (including subsidiaries, parent companies, and other entities under common control with Itez) or other entities that directly or indirectly take part in the Service provision, including IT infrastructure service provider DataBridge OÜ with a registered address at Harju maakond, Tallinn, Kesklinna linnaosa, Parda tn 4-308, 10151, registration number: 14515009.

Personal Data

shall have a meaning ascribed in Article 4(1) of the GDPR.


means the itez.com website, whether accessed directly or through the Itez Widget deployed on the partners' websites and/or the Itez mobile application available at AppStore and Google Play.


means all and any services offered by Itez or External Providers via the Platform.

User, You

means any eligible individual who accesses and/or uses the Platform and/or the Services provided therein.

For the full definition of other capitalised words in this Privacy Notice, please refer to our Terms of Service.


    We at Itez are committed to protecting and respecting Your privacy. To provide You with our Services, we have to process Your Personal Data. This Privacy Notice explains how Itez collects, uses, shares, retains, and otherwise processes Your Personal Data and informs You about Your rights regarding such Personal Data processing.

    Please read this Privacy Notice carefully, as it becomes legally binding when You use the Platform or any of the Services available thereon.

    If You have any questions or concerns about how we process Your Personal Data, please contact [email protected].


    The processing of Your Personal Data is performed by Beamloop UAB, the Platform Services Provider that is the main controller of Your Personal Data, jointly with DataBridge OÜ, the Platform security and IT solutions provider.


    To provide You with our Services and meet our regulatory obligations, Your Personal Data is collected when You reach the Platform, use the Services available therein, or reach us on social media, by email, as well as by any other means of communication.

    Itez may collect Your Personal Data from various sources, as described below:

    Source Details
    Direct interaction We collect Your Personal Data You provide to us when reaching the Platform, filling in any forms, registering, or otherwise interacting with us.
    Digital interaction By using cookies and other similar technologies, we may automatically collect certain Personal Data about Your visit and use of the Platform, such as Your IP address, device data, browser details, information about Your visit, as well as other relevant technical information.
    Indirect interaction We may collect Your Personal Data posted on publicly available sources, such as other websites and social media, or provided by third parties, such as financial institutions, identity verification partners, and state registers.

    The table below explains what Personal Data we collect and use:

    Category Details

    Identity data

    Your name, personal identification code, date of birth, place of birth, age, citizenship, residence, identity document data, address, facial image, PEP status, and any other information You provide during registration and compliance procedures.

    Transactions data

    Details of the transactions You carry out while using the Platform, including the details of Your bank card, bank or payment account, address and details of Your digital wallet. 

    Saved payment method data 

    Details of the payment method You chose to save for future use on the Platform, including Your bank card number, its expiration date and the сardholder's name.

    We never store Your bank card’s CAV2/CVC2/CVV2/CID codes or the PIN code.

    Financial data

    Details regarding Your source of funds and income.

    Preferences data

    Details regarding Your activity in the use of Services, Your inquiries, and complaints.

    Communication data

    Video and audio recordings, any correspondence between You and us.

    Technical data

    Details regarding the type of Your device, device identifier, IP address, and device location.


    We are processing Your Personal Data for multiple purposes and on the legal grounds listed in Art. 6 of GDPR, as further described below:

    Purpose Category of Personal Data Legal Basis

    Identification and verification 

    Identity Data

    Necessary for the performance of contractual obligations;

    necessary to comply with legal obligations;

    Legitimate interest to prevent and detect unauthorised access, prevent fraud, and reduce possible damages.

    Application of due diligence measures and monitoring of the business relationship

    Identity Data, Technical Data, Transactions Data, and Financial Data.

    Necessary for the performance of contractual obligations;

    Necessary to comply with legal obligations.

    Provision of Services

    Identity Data, Transactions Data, Communication Data, Preferences Data, Technical Data, and Financial Data.

    Necessary for the performance of contractual obligations.

    More User convenience in using the Services without a need to fill in payment method details every time

    Saved payment method data 

    User’s consent.

    Cooperation with law enforcement agencies and data protection authorities

    Identity Data, Transactions Data, Communication Data, and Technical Data

    Necessary to comply with legal obligations.


    Communication Data, Preferences Data, and Technical Data

    User’s consent;

    Legitimate interest in the sale of similar products and services.

    User relationship management

    Preferences Data, Identity Data, and Communication Data

    Necessary to comply with legal obligations;

    Legitimate interest in User relationship management;

    Performance of contractual obligations.

    Enabling the use of services provided by External Providers and payment service providers

    Identity Data, Transactions Data, Communication Data, and Technical Data

    Necessary for the performance of contractual obligations;

    Necessary to comply with legal obligations.


    Our operations are supported by a network of servers, computers, and other information technology infrastructure. The Personal Data processing referred to in this Privacy Notice is mostly carried out in Lithuania and is not sent outside the European Economic Area, and if this is done, appropriate protection measures are applied.


    Any Personal Data You provide is treated as confidential and will not be disclosed to the general public. To provide You with our Services and improve them, perform contractual obligations, meet security standards, and fulfil certain legal obligations, sometimes we may have to share Your Personal Data with the following third parties:

    Third-Party category

    Reason for sharing

    Affiliates and subsidiaries

    We may share Your Personal Data with our affiliates and subsidiaries in cases where such forwarding is needed to provide You with our Services and perform corresponding contractual obligations.

    Partners and External Providers 

    We may share Your Personal Data with professional advisors, financial, security, auditing, accounting, and other business Partners and External Providers, as well as identity verification and transactions monitoring service providers to comply with legal obligations, provide You with our Services and pursue our legitimate interest to prevent illegal activities, ensure security and maintain regulatory compliance.

    Financial institutions

    We may share Your Personal Data with banks, payment processors, and other relevant financial institutions involved in the Provision of Services as it is required. We will share Your Personal Data with our payment processors as necessary to process Your transactions and provide You with our Services.

    Legal authorities

    We may have to forward Your Personal Data to law enforcement agencies, regulatory agencies, and other legal authorities to the extent we are obliged to do so according to the law.

    Marketing and advertising partners

    We may share Your Personal Data with marketing and advertising partners to improve our Services and provide You with customised advertising content.

    We’d like to inform You that our main strategic Partner is Hypergate Ltd. Some services available on the Platform may be provided by our Partners or External Providers. However, the list of all third parties with whom we share Your Personal Data may vary from time to time. Thus, please feel free to contact us to learn more about the third parties with whom we have shared Your Personal Data.

    The above-mentioned third parties have access to Your Personal Data only on a “need-to-know” basis and are expected to protect Your Personal Data in the same manner as we do. However, we cannot control the processing of Your Personal Data by third parties and are not responsible for it in any way.


    We are serious about the security of Your Personal Data. Taking into account the nature of the Personal Data and the threats posed, we have implemented different physical and technical measures to prevent unauthorised access to Your Personal Data, keep Your Personal Data safe, and make sure it is not improperly used or disclosed.

    All Personal Data processed on the Platform is stored on secure servers with control over access to information using both physical and electronic means. We are also regularly audited to confirm we remain compliant with our security certifications. As part of these audits, our security is validated by external auditors.


    We store Your Personal Data insofar as it is reasonably necessary to reach the objectives of data processing or until the term stipulated by legal obligation and will delete Your Personal Data as long as it is no longer required for processing or when the appropriate retention period for Personal Data ends.

    While defining the retention period, we consider the amount, nature, and sensitivity of the Personal Data, the potential risk of harm from unauthorised use or disclosure of Your Personal Data, the processing purposes and whether we can achieve these purposes through other means, and applicable statutory obligations.

    Please note that being subject to certain anti-money laundering laws, we are required to store and maintain certain kinds of Your Personal Data for the purposes of processing beyond the closure of Your account with us for extended periods of up to 10 years.


    Cookies are small text files that are placed on Your digital device when You visit our website. Such text files store information about Your visit and help our website recognise Your digital device and also remember Your preferences. If You wish to get more detailed information on cookies, please visit www.aboutcookies.org.

    We use cookies and other similar technologies, like web beacons, for different analytical, marketing, advertising, and technical purposes. This helps us simplify Your navigation on the website, remember Your preferences, provide You with relevant information, and analyse how You interact with our Services to improve Your general browsing experience.


    Depending on the applicable law of Your country of habitual residence, You may be able to enjoy certain additional privacy-related rights. If any of the rights listed below are not provided under law in Your country of habitual residence, Itez has absolute discretion in providing You with those rights.

    1. Information and Access. You can request us to provide You with a confirmation that Your Personal Data is processed, get information about such processing, and ask us to provide You with a copy of that information in a structured format.
    2. Rectification. We are doing our best to hold only accurate and up-to-date information about You. However, if the Personal Data we hold about You is incomplete or inaccurate, You may request us to update or rectify Your Personal Data.
    3. Retention and Erasure. We are not processing Your Personal Data longer than needed. You can, nevertheless, ask us ​​to erase Your Personal Data. This right may be limited subject to requirements of the applicable law.
    4. Objection. You have a right to object to the processing of Your Personal Data and request us to stop the processing of Your Personal Data if we are processing Your Personal Data for direct marketing or research purposes or without any corresponding legal grounds for such processing.
    5. Processing restrictions. In certain circumstances, such as when You contest the accuracy or object to the processing of Your Personal Data, You can ask us to restrict, block, or suppress the processing of Your Personal Data. If Your request is approved, we will stop the processing of Your Personal Data but will continue to store it.
    6. Data portability. You may ask us to provide You with Your Personal Data, which You have provided to us in a structured, commonly used and machine-readable format, or, when possible, that we communicate Your Personal Data on Your behalf directly to another data controller.
    7. Consent withdrawal. When the processing of Your Personal Data is based on Your consent, You are entitled to withdraw Your consent at any time. Your withdrawal will not affect the lawfulness of Your Personal Data processing when such is based on other legal grounds.
    8. Automated decision-making and profiling. Sometimes we rely on automated processes. You have the right not to be subject to a decision based solely on the automated processing of Your Personal Data, including profiling, which produces legal or similarly significant effects on You. In general, by making decisions, we do not rely solely on automatic tools. However, if we made a decision about You based solely on an automated process, You may contest such a decision and require human intervention.
    9. Right to complain. Your privacy rights are of utmost priority to us and we are always happy to solve any issues and concerns related to the processing of Your Personal Data. Thus, in case of any questions, please reach us by email at [email protected] so we can solve any issue promptly and efficiently. However, if You are not satisfied with our response to Your complaint, You have the right to submit a complaint to the data protection authority in Your country of habitual residence.
    10. Right to opt out of marketing communications. To ensure You are always up-to-date with our Services, sometimes we’d like to share with You our latest news. In such a case, we will contact You by electronic means for marketing purposes only if You have consented to such communication and based on Your marketing preferences. However, if You have changed Your mind, You may raise objections about initial or further processing for purposes of direct marketing at any time.

    To exercise any of Your rights set out in this section, You can send us an email at [email protected]. For security reasons, we may ask You to provide us with proof of Your identity.


    To facilitate the Platform, we may transfer Your Personal Data outside the EEA to our subsidiaries, business partners, External Providers, and other third parties taking part in the provision of our Services. To the extent that we transfer Your Personal Data outside of the EEA and the UK, we will ensure that the transfer is lawful and that data processors in third countries are obliged to comply with the European Union (EU) General Data Protection Act 2016 and the UK Data Protection Act 2018. If transfers of Personal Data are processed in the US, we may in some cases rely on standard contractual clauses.

    By using our Services, You consent to Your Personal Data being transferred to other countries, including countries that have differing levels of privacy and data protection laws than Your country. In all such transfers, we will protect Your Personal Data as described in this Privacy Notice and ensure that appropriate information-sharing contractual agreements are in place.


    You may contact Itez in connection with queries and cancellation of consent, and, regarding the processing of Personal Data, demand the exercise of Your rights and lodge complaints in connection with the Processing of Your Personal Data.

    Details for contacting Itez: [email protected].

    In addition, You have the right to contact the Data Protection Inspectorate or a court in Your jurisdiction in the event of a violation of Your rights. However, please note that we are always ready to help. Thus, before submitting any complaints, we kindly ask You to reach out to us first to solve any issues swiftly and smoothly.


    We may introduce amendments to the current Privacy Notice at any time. We shall notify You on our Platform or via email newsletters.