Due to the nature of Services, the Company offer a limited refunds options such as:
In addition to this User has a right to get a Refund in case of:
In order to apply for a Refund, User must notify Itez by email at [email protected] and complete a Refund form. User can obtain the Refund form from our support team or by following this link.
The recovery of cross-chain deposits (i.e. when one asset is sent to a wallet that is designated for another asset) is a rather difficult and not guaranteed process. Not all deposits can be recovered and depending on which cryptocurrency has been mistakenly sent to which wallet address can influence difficulty, time and security risk involved. With this, the Customer is responsible for making sure that wallet addresses he/ she provides to the Company are correct and they have access to them.